Privacy Policy

1.  Introduction

This privacy policy applies to all customers and other general users/ website visitors. Privacy Policy describes how Facets.Cloud collects, uses, and discloses information and what choices one has regarding the information.

Facets.Cloud is a technology company headquartered in Bangalore. Facets is a self-service DevOps automation platform that ends operational grunt work and enables Developer productivity.

For more information about our services, please refer to our Website:

2. Scope

The Policy shall apply to all employees of Facets.Cloud, contractors, subcontractors, and associated third parties who are users of Facets.Cloud services.

3. Policy Statement

This Privacy Policy applies to Facets.Cloud ("we," "our," or "us") as related to our services, which collectively include:

• The use of  Facets.Cloud website
• Social media messages and marketing campaigns and  
• The use of our products and services.  

This Privacy Policy sets out the essential details relating to your data relationships with Facets.Cloud as:

• A website visitor
• An end user of the application ("end user")
• A prospective client
• A job applicant and
• Partners

Clients get to access the use of our application and give access to their employees and other third parties, as solely decided by them, by creating users who access the application with their email addresses and credentials. The clients' administrators grant end users roles, which result in different permissions and access rights to the information held in the Client account.

3.1. Personal Data We Collect Directly From You

As a visitor to the Website, you may choose to provide us with your data, such as:  

• First name
• Last name
• Business email

Information You Choose to Provide to Us

WHEN

We may ask you to provide personal information when:

• The Website is used to download datasheets, articles, or EBooks
• A trial or demo is requested
• You recommend a friend to us.
• When you connect directly via phone calls or any video conference platform.
• If you are granted access to the application by us.
• When your personal information is uploaded into the application by you or the Client Account administrator.
• When you take part in marketing and sales campaigns.
• You go to trade shows and other professional networking gatherings.
• You sign up for a webinar or other event or attend one.
• You take part in any programs we occasionally run.
• You take part in conversations.
• For our services, you pay.
• Suppose you provide us with a third party's personal information (the person's name, email, and company) when participating in our referral program. In that case, you represent that you have the third party's permission.  

WHAT

• We collect personal information that may include first and last name, business email address, phone number, and company name.  
• As an end user of the application, we collect your name, business email address, and any comments you make in the application.
• Additionally, we might obtain information uploaded by you, your employer, or other app users. It might be essential to use the services of Facets.Cloud when uploading, accessing, and using personal information in our application, we expect all users to adhere to the Facets.Cloud's privacy policy and any relevant regulatory requirements. Personal data such as: may be contained in the uploaded data.
• Names of employees, email addresses, and contact details
• Name of vendors, email addresses, contact details, or other private information required for Facets.Cloud services
• Customer names and email addresses are used within the platform of Facets.Cloud to provide services.
• As a job applicant, we shall collect your resume and cover letter

Information We Collect Automatically

WHEN

• We collect information about your visits to the Website and the application when you land on any of our web pages through cookies and similar tracking technology.  

WHAT

The information collected includes:

• Access times
• The pages viewed
• The links clicked
• The search terms entered
• Actions are taken in connection with any of the visited pages
• The device information such as IP address, location, browser type, and language
• The Uniform Resource Locator (URL) of the Website, which led you to our Website and  
• The URL browsed away from our pages if you click on an external link

Information We May Collect from Third Parties

WHEN

We may combine the information collected from your direct interactions with us with information obtained through other third-party sources, such as {{update third-party sources here}}. We also obtain and purchase lists from third parties of individuals and companies interested in our products.  

WHAT

The personal information collected includes your name, email address, business address, job title, company name, and telephone number.

3.2. How We Use Personal Information

We use your personal information to:

• Provide the contracted services and permit the full use of the application features that the clients have purchased.
• Provide end users of our application with training and support and execute the transactions you have requested.
• To directly communicate with you via emails, calls, chats, and video conferencing.
• Process subscription payments for applications.  
• Send communications to you about:
• Our services and offerings.  
• New application features and upgrades.
• Event announcements.  
• Promotional offers and surveys.
• Product notices and changes to our terms and policies.
• Particular programs in which you have chosen to participate.  
• Scheduling demos and managing trials.
• Promote and market our goods and services by displaying interest-based ads on this Website and other websites and platforms for content syndication.
• Conduct market research to learn how to enhance the delivery of our services.
• Build and supervise marketing campaigns.
• Increase our market share and produce sales leads.
• To enhance user experience and encourage the most effective use of our services, analyze organization user clicks and usage of the Website and application.
• Maintain and provide the agreed-upon functionality and services by managing our Website and application.
• Enforce our Website, application terms, and any separate agreements we have with you (if any).
• Avoid fraud and other illegitimate or prohibited activities.
• Safeguard the integrity or security of the Website, the application, our company, or the services.
• Or in any other way that was disclosed to you at the time the payment was made or as required or stipulated by law.

Please note that sometimes we may record the video conferencing call in which you participate to analyze and improve our staff's communication skills. If we do so, we will announce it at the beginning of the conference call and in the meeting invite, and we will be providing a link to our Privacy Policy in the meeting invites and on the registration page.  

We do not sell your information to any third party.

3.3. How We Share Personal Information

Our Application and Services:

If you are an end user of our application, your personal information may be viewed by other users with access to the application.

Service Providers:

We use third parties to help us provide our services. They will have access to your information as collected by the Website or the application, as reasonably necessary to perform the contracted tasks on our behalf. We sign contractual agreements to obligate them to protect their personal information, only use it to deliver the contracted services to us, prohibit them from selling it, and not disclose it without our knowledge and permission.  

• Service Provider Name
• Business Purpose
• Information Collected by the Service Provider
• Data Location

3.4. Legal Disclosure

We may need to disclose personal information when required by law, subpoena, or other legal processes identified in the applicable legislation.  

We attempt to notify our clients about legal demands for their data when appropriate in our judgment unless prohibited by law or court order or when the request is an emergency.

3.5 Change in Control

We can also share your data as part of a sale, merger, change in control, or preparation for any of these events.  

Any other entity which buys us or part of our business will have the right to continue to use your data, but only in the manner set out in this Privacy Policy unless you agree otherwise.

3.6 How We Secure Personal Information

We are committed to protecting the security of all personal information we collect and use.  

We use a variety of physical, administrative, and technical safeguards designed to help protect it from unauthorized access, use, and disclosure. We have implemented best-practice standards and controls in compliance with internationally recognized security frameworks. We use encryption technologies to protect data at rest and in transit.  

3.7 Your Rights

• We provide the same suite of services to all our clients and end users worldwide.
• We offer the following rights to all individuals regardless of their location or applicable privacy regulations.

For personal information we have about you, you can:

• Access your personal information or request a copy.
• You have the right to obtain information about what personal information we process about you or to obtain a copy of your personal information.  
• If you have provided personal information to us, you may contact us to obtain an outline of what information we have about you or a copy of the information.  
• If you are an end user of the application, you can log in to see the personal information in the account or approach your employer for more information.
• You have the right to be notified of what personal information we collect about you and how we use it, disclose it, and protect it.

This Privacy Policy describes what personal information we collect and our privacy practices. We may also have additional privacy notices and statements available to you when providing information to us directly.

3.8 Change or correct your personal information.  

• You have the right to update/correct your personal information or ask us to do it on your behalf.  
• You can edit your information through the user account in the application or ask us to change or correct it by contacting us at support@facets.cloud
• Delete or erase your personal information.  
• You have the right to request the deletion of your personal information at any time. We will communicate back to you within reasonable timelines the result of your request. We may not be able to delete or erase your personal information, but we will inform you of these reasons and any further actions available.

3.9 Object to the processing of your personal information.

• You have the right to object to our processing of your personal information for direct marketing purposes. This means that we will stop using your personal information for these purposes.
• Ask us to restrict the processing of your personal information.
• You may have the right to ask us to limit how we use your personal information.  
• Export your data.  
• You have the right to request that we export all of our personal information about you in a machine-readable format.
• We do not process personal information through the use of automated means.  
• If you would like to exercise any of the rights described above, please get in touch with us at support@facets.cloud
• You also have the right to complain to the local organizations enforcing the privacy legislation in your territory.

3.10 How Long We Keep Your Personal Information

• We retain information as long as it is necessary to provide the services to you and our clients, subject to any legal obligations to retain such information further.
• We may also retain information to comply with the law, prevent fraud, collect fees, resolve disputes, troubleshoot problems, assist with investigations, enforce our Terms of Service and take other actions.  
• The information we retain will be handled following this Privacy Policy.
• Information connected to you that is no longer necessary and relevant to provide our services may be de-identified or aggregated with other non-personal data. This information may provide commercially valuable insights to Facets.Cloud, such as statistics on the use of the services.  

3.11 Other Important Information

• We process data in locations {{update name of locations}} and rely on legally-provided mechanisms to lawfully transfer data across borders, such as contracts incorporating data protection and sharing obligations.  
• We will only collect and process your data where we have a lawful reason for its collection.
• When you visit our Website and provide us with your personal information, we collect and use it with your consent.  
• As an application end user, you consent to our collection of your personal information when you log in for the first time. However, your employer has control of the account and may upload and share additional personal information. Your employer's responsibility is to ensure that collecting, using, and sharing the personal information uploaded to the application complies with all applicable legislation.  
• You can review the terms and conditions of use here: https://www.facets.cloud/tos
• Where we rely on your consent to process personal data, you have the right to withdraw or decline your consent at any time. If you have questions about the lawful bases upon which we collect and use your data, please contact us at support@facets.cloud

3.12 How to Select Your Communications Preferences  

• You may choose to receive or not receive marketing communications from us. Please click the "Unsubscribe" link in the email we sent you to stop receiving marketing communications.
• You may choose which information we collect automatically from your device by controlling cookie settings on your browser.
• Even if you opt out of receiving marketing communications, we may still communicate with you regarding security and privacy issues, servicing your account, fulfilling your requests, or administering any promotion or program in which you may have elected to participate.

3.13 Contact Information

If you have any questions about this Notice, our treatment of your personal information, or if you wish to exercise your rights under this Privacy Policy, please contact us at:

• Support: support@facets.cloud

• Data Protection Officer (DPO): dpo@facets.cloud

You can also reach us at:

Facets Cloud Inc,

‍16192, Coastal HWY, LEWES

Delaware 19958

United States